Towerhall

Specialising in debtor tracing, asset recovery, and legal support

Discreet, Efficient Case Handling you can Rely On

Towerhall Solutions Limited are a national and international investigation company tailoring to all of the needs of the commercial and public sector. We are fully authorised and regulated by the Financial Conduct Authority.

Investigation & Recovery
Process Serving
Field Visits
Repossession
Tracing & Intelligence

Proven processes and experience

Decades of on-the-ground expertise, refined systems, and a commitment to operational excellence.

£97 Million

In assets recovered this year

Towerhall stands as a trusted partner with many leading financial institutions and government bodies. Our proven track record reflects not just scale, but precision, compliance and consistent delivery in all cases.

91.7%

Success rate

Across trace, serve, and recovery services. Setting the standard for operational excellence in the industry.
This level of accuracy isn’t luck. It’s the result of refined systems, experienced field agents, and rigorous compliance protocols tailored for each specific partners requirements.

Serving 70+

Institutions & legal entities

Trusted by leading banks, legal firms, councils, and corporate lenders. Our reputation is built on precision, discretion, and results. Making us the first choice for regulated organisations that require compliant and effective services.

What Towerhall lives by everyday

Unwavering standards. Trusted delivery. Every case, every time.

01

Precision

We act with accuracy, discretion, and attention to detail. Because our brand and reputation demands it.

02

Integrity Without Exception

Our clients trust us with sensitive data and critical missions. We honour that trust through sensitive data and complex case assignments.

03

Results That Matter

From asset recovery to legal support, everything we do is measured by meaningful outcomes—not vanity metrics.

04

Built for Institutions

Towerhall was designed from day one to meet the operational, regulatory, and reputational needs of enterprise organisations.

An amazing team makes for successful results

Specialists united by purpose and driven by performance.

View our full in-house team

Our team

People who understand the weight of responsibility.

Serving the Nation’s  Leading Financial Entities

Strategic partners in trace, re-engagement, field-based visit and asset recovery strategies

Towerhall Solutions have been a supplier of Santander Consumer Finance since 2007.  The predominantly provide 2nd Wave trace and vehicle recovery services which allows us to secure the asset and minimise the debt for our customer and our losses.  

Towerhall Solutions also provide a full tracing service where we are notified our customer is missing.  During our relationship with Towerhall, they have always been reliable, quick to act and focused on our requirements.  They have evidenced through yearly Audits that they are FCA compliant and adhere to all Consumer Duty principals.  

Our trust in the supplier also has lead to other areas of our business now using them for dealer wholesale liquidations which can be a highly skilled recovery across multiple locations and assets.  

The also assist in recovering our customer relations returns (Service Quality complaints). The Recoveries management team at Santander Consumer Finance would recommend Towerhall Solutions services as they have proven to be experts in their field and have a proven track record of assisting us in recovering difficult and challenging cases.

I am pleased to provide this reference for Towerhall Solutions Ltd, a long-standing supplier to Close Brothers. Towerhall has been engaged with us for over 10 years, delivering services across recovery, collection, vehicle repossession, arrears visits, and customer tracing.

Throughout our relationship, Towerhall has demonstrated a consistent commitment to service quality, compliance, and operational transparency. Towerhall has proactively engaged in governance forums, including Monthly Business Reviews and Quarterly Reviews, where they present performance data, address challenges, and collaborate on strategic improvements.

Their openness during these sessions has supported a constructive and accountable partnership. Towerhall’s consistent delivery, proactive governance engagement, and strong performance metrics make them a reliable and professional supplier.

Their ability to adapt to evolving business needs and regulatory expectations has been instrumental in maintaining a robust and compliant supplier relationship. Based on our experience, I would confidently recommend Towerhall Solutions Ltd as a reliable and professional supplier.

I am pleased to provide this reference for Towerhall Solutions Ltd, a valued supplier to Stellantis. Towerhall plays a key role in supporting Stellantis through their dedicated vehicle recovery services.

Their performance in this area has consistently exceeded expectations, demonstrating operational excellence, reliability, and a clear understanding of the urgency and precision required in our sector.Their adaptability has been a standout quality—whether responding to evolving business requirements, regulatory changes, or unexpected challenges, Towerhall has shown agility and professionalism.

Their speed of response, both in field operations and communication, has been instrumental in maintaining service continuity.Towerhall actively participates in Quarterly Supplier Reviews, where they present performance data, collaborate on improvements, and maintain transparency. This proactive engagement has fostered a strong, accountable partnership and helped ensure alignment with Stellantis’ strategic goals.

Based on our experience, I confidently recommend Towerhall Solutions Ltd as a reliable, responsive, and professional supplier in the field of vehicle recovery.

We have worked with Towerhall Solutions for the past five years in their capacity as a recovery and field
agent, and we are pleased to provide this reference based on our ongoing experience.

Towerhall Solutions has consistently demonstrated flexibility and reliability, often accommodating urgent or
last-minute visits to customers without issue. Their responsiveness has been invaluable in time-sensitive
situations.

Their results are consistently strong, and the feedback we receive from our customers regarding their conduct
and professionalism is consistently positive. They have shown an exceptional ability to manage both difficult
and unpredictable situations with professionalism, calmness, and competence.

Reporting from Towerhall Solutions is always accurate and delivered in a timely manner, which greatly
supports our internal processes and decision-making.
We have every confidence in their continued ability to deliver high-quality service and would not hesitate to
recommend Towerhall Solutions to other businesses seeking a dependable and professional recovery and
field agent partner.

Speak to a Towerhall agent

Get direct answers, fast resolutions, and expert guidance. No waiting, no confusion.

Fast Response
Expert Advice
Confidential & Compliant