How to Make a Complaint

We are sorry you feel unhappy and the need to make a complaint. Here is how you can make your complaint. This will help improve our service for the future.

Please provide us with the following:

• Your main line of complaint; a description of your concern
• How you would like us to resolve your problem
• Your details, including Name, Address, the Best way of contact (e-mail, phone)
• Your account details (please only send a reference or agreement number)

Next Step: We manage our complaints thoroughly and well. Here are the key steps in the process for our complaint management:

• Your complaint is submitted
• We respond back
• Your complaint is dealt with and communication is clear for your peace of mind
• If you are not fully satisfied, you may contact us:

Call us on 01342 718300 or email us as: info@towerhallsolutions.com