How to Make a Complaint
We are sorry you feel unhappy and the need to make a complaint. Here is how you can make your complaint. This will help improve our service for the future.
Please provide us with the following:
- Your main line of complaint; a description of your concern
- How you would like us to resolve your problem
- Your details, including Name, Address, the Best way of contact (e-mail, phone)
- Your account details (please only send a reference or agreement number)
Next Step: We manage our complaints thoroughly and well. Here are the key steps in the process for our complaint management:
- Your complaint is submitted
- We respond back
- Your complaint is dealt with and communication is clear for your peace of mind
- If you are not fully satisfied, you may contact us:
Call us on 01342 718300 or email us as: info@towerhallsolutions.com